We use an anthropological approach for exploring customer needs and perceptions. This method relies heavily on observing the customer in their natural environment. Sometimes this means watching them in a store, following them around an office or sitting with them in their homes.
We manage a small team of anthropologists busy exploring new ways to delight customers, drive them to the brand and generate stronger loyalty.
Many decisions require the kind of support that can only be provided by surveying large numbers of people. We use a wide variety of techniques for testing theories, findings and positionings.
We're always looking for smarter, more accurate, and more cost effective methods to conduct our quantitative research. Our research people can help design the programme that’s right for your needs and can advice you on which research agency.